Last updated: 12 October 2026
1. Who we are
Agnes Mortgage is a trading name of Milla Mortgages Ltd, registered in England and Wales (company number 08461134), registered office 420a Streatham High Road, London, SW16 3SN. We are the data controller for personal data collected through this website. Contact: [DATA CONTACT EMAIL / POSTAL ADDRESS].
2. What we collect
Information you submit through our contact form (name, email address, phone number, enquiry topic and message), and basic technical data necessary to deliver the website securely (IP address, browser type) processed by our hosting provider.
3. Why we process it (lawful bases)
To respond to your enquiry and provide mortgage advice at your request (steps prior to entering a contract, UK GDPR Art. 6(1)(b)); to meet our regulatory record-keeping obligations as an FCA-authorised firm (legal obligation, Art. 6(1)(c)); and to operate and secure this website (legitimate interests, Art. 6(1)(f)).
4. Who receives your data
Form submissions are transmitted via Web3Forms (form processing) and delivered to our business mailbox. Website usage statistics are processed by Google (Google Analytics), only with your consent (see section 7). If you become a client, relevant information is shared with lenders, insurers and other parties strictly as needed to arrange your mortgage, and only with your knowledge. We never sell personal data.
5. Retention
Enquiry data is kept for up to [X] months if you do not become a client. Client files are retained for the periods required by FCA rules and applicable law, typically a minimum of six years after the relationship ends.
6. Your rights
Under UK GDPR you may request access, rectification, erasure, restriction, portability, and object to processing based on legitimate interests. To exercise any right, contact [DATA CONTACT EMAIL]. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
7. Cookies and analytics
This website uses Google Analytics (GA4) to understand how visitors use the site so we can improve it. Analytics cookies are set only after you accept them via our cookie banner; until then analytics run in Google Consent Mode with storage denied by default, and no analytics cookies are placed. Your choice is remembered in your browser (key am-consent), and you can withdraw it at any time by clearing this site's cookies. We also store a single functional preference (your chosen language, key am-lang), which requires no consent. We set no advertising or cross-site tracking cookies. Analytics data is processed by Google; see Google's privacy policy for details.